Jersey Mike's Subs has claimed the top spot among quick-service restaurants in the American Customer Satisfaction Index (ACSI), earning a score of 84 out of 100. The ranking ends Chick-fil-A's 11-year reign, which saw the chicken chain score 83 this year.
The sandwich chain's debut on the ACSI comes as it has expanded rapidly. After an $8 billion sale to private equity firm Blackstone, the company named Charlie Morrison CEO in April 2025—only the second CEO in its history. The chain added 238 new locations and reached $4.2 billion in systemwide sales.
Brands qualify for ACSI inclusion based on market share, and Jersey Mike's recent growth pushed it onto the index for the first time. The company was founded in 1956, predating the ACSI's launch in 1994 by nearly four decades.
The shift reflects broader changes in fast-food customer preferences. While Chick-fil-A has long been praised for its service, Jersey Mike's has built a loyal following for its freshly sliced meats and bread, ingredients that resonate with consumers seeking higher quality options.
Industry observers note that maintaining customer satisfaction amid rapid expansion presents challenges. Adding 238 locations while preserving service consistency will test the new leadership—a common pitfall for chains scaling quickly.